Confirmation emails with PDF invoices are always sent to customers when they have completed a transaction on the booking site, or if users have manually booked in customers from the main calendar. In certain circumstances, users may be required to manually resend confirmation emails and PDF invoices again to customers.
Manually sending emails and PDF invoices on transactions
To manually send emails and PDF invoices, on the transaction or booking overview page you want to send emails to customers from, click the "Send" button in the top right-hand corner.
Automatically sending updated/rescheduled and cancellation emails to both customers and team members
By default, any time a transaction or booking has been edited or cancelled, a notification email will automatically be sent to customers and team members on changes.
To remove auto email updates on transactions and bookings to customers and team members, click the "Send" button in the top right-hand corner.
Note: Auto-update preferences are universal and will apply across all transactions and bookings.