Configuring capacities on items

To configure capacities on items, from the items page, hover over the item you would like to manage and select the "Manage Item" button. Click "Capacity & Pricing" in the settings menu on the left.

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In the capacity options, you will first need to configure capacity numbers for availability including:

  • Total spaces per time (the total amount of spaces purchased per booking)
  • Min spaces per booking (the minimum spaces that customers must select per booking)
  • Max spaces per booking (the maximum spaces that customers must select per booking)

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By default, time slots will be set to private meaning that only one customer or group can purchase a booking on each time slot.

If multiple bookings can be made on time slots until all spaces are full, select the "Allow multiple bookings on times from different groups, until all total spaces have been filled".

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Offering a private option on open time slots

You can offer customers the option to book time slots privately on open time slots.

Note: The private option will not be available if time slots already have active bookings.

In the capacity settings, switch the "Activate to offer a private booking option for time slots with this item, allowing a single customer to book the entire slot" toggle on to allow customers to optionally book shared time slots privately.

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The option "Allow multiple bookings on times from different groups, until all total spaces have been filled" must be activated in order to activate private options.

Configuring ticket categories on items

Scroll down to ticket categories and switch the "Activate ticket categories for this item" toggle on.

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Then configure the following options:

  • Category/Type (such as adult, child, student etc)
  • Min Qty P/B (minimum quantity that must be booked per booking, for a category)
  • Max Qty P/B (maximum quantity that must be booked per booking, for a category)
  • Default Quantity (the quantity set on availability on the booking site)

You can create multiple categories by selecting the "Add New Category". Repeat the above process for each category you wish to add.

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