Create, view and manage existing payments on transactions and bookings.
To manage payments on transactions, on the transaction or booking overview page/modal, select the "Payments" tab.
Adding payments to transactions
To add payments to transactions, in the payments section select "Add new payment" and then select the type of payment you want to add from the "Select Payment Type" dropdown.
Depending on which payments options are activated, all payment options will show here. See our collection of articles on how to activate and learn more about payment options we support.
Follow the on-screen instructions for the selected payment type, to add the payment to a transaction. Options to take a full payment or partial payment for transactions are available.
Refunding payments on transactions
Refunding online gateway payments
If payments have been made via an online gateway, it is possible to manually process refunds in Resova with no need to refund the payment again in your payment gateway account.
For a complete list of supported gateways allowing you to refund payments directly in Resova, see our article on refunding card payments with your gateway.
To refund online gateway payments that are supported in Resova, in the payments section, select the gear icon of the card payment you want to manage. From the dropdown menu, select the "Refund options" link.
Follow the on-screen instructions to refund a full or partial amount of the payment.
Marking online gateway payments as refunded (unsupported direct refunding)
If your gateway does not support refunding directly in Resova, gateway payments can only be marked as refunded in your Resova account. Marking payments as refunded is available to reconcile your reports and payments in Resova.
To mark online gateway payments as refunded, in the payments section, select the gear icon of the card payment you want to manage. From the dropdown menu, select the "Mark as refunded" link.
Follow the on-screen instructions to mark a full or partial refund of the payment.
Note: When you have marked a payment as refunded in Resova you must process the payment manually in your gateway account.
Marking POS payments as refunded (cash, check and transfers)
To mark POS payments as refunded such as cash, in the payments section, select the gear icon of the card payment you want to manage. From the dropdown menu, select the "Refund Options" link.
Follow the on-screen instructions to mark a full or partial refund of the payment.
Refunding payments as customer credit
If activated, it is possible to refund all payments as customer credit. To learn more and activate customer credit, see our article on assigning and redeeming credit to your customers.
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